FAQ

• Enjoy incremental revenue and profitability
  Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.
• Elevate guest satisfaction
  Let your guests be in control by offering an elevated experience they’ll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.
• Maximize operational efficiency
  2-way integration with your PMS to fully automate the booking and operational processes. Free your staff from dealing with room moves, free upgrades, or time-consuming room allocation.
• Drive more direct bookings
  Provide room selection to your loyalty members or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA’s.

Hotels can invite guests to select their room using the existing pre-stay messages, embedding a link to ExpectMe’s platform. From there, guests can:

• Start discovery by selecting the room features they are most interested in.
• Explore all available rooms on an interactive floor plan, navigating through different floors.
• Each room can have detailed descriptions, images, videos, etc.
• Once a guest makes their selection, the room is confirmed and guaranteed to them.

ExpectMe allows hotels to:

• Charge a small room selection fee for rooms within the same category the guest initially booked.
• Present higher room categories for upselling opportunities.
• Offer additional products and services for guests to personalize their stay further.
• Customize pricing based on room categories, seasonality, and special events.

ExpectMe’s core focus is on creating a fully automated process and removing manual tasks. The 2-way integration with cloud-based PMS provides:

• Real-time availability on individual room level
• The platform reads the availability for each individual room straight from the PMS and provides real-time synchronization. You assign a room to a guest yourself? Put a room out of order? We will pick it up immediately and block that room for selection through our platform.
• Fully automated booking process
  Whenever a guest selects their room on Expect Me, it automatically sends them a booking confirmation. It also immediately updates the PMS: assign the room and put additional comments for your information straight on the reservation itself. No manual processes are required.
• Guest bills automatically updated
  Similarly, the platform posts any additional fees directly on the guest room bill in the PMS. That is for any room selection, upselling, or additional products and services the guest has booked. Again, no manual processes are required and the guest will pay upon departure directly to the hotel.

Yes, hotels have full control over various aspects of the platform, such as:

• Incorporate guest communication into your existing tools, no need to replace any communication processes.
• Add a dedicated welcome message in your brand language, supported by a hotel picture.
• Content for each room can be fully customized with descriptions in rich text, pictures, videos, virtual tours, and more.
• Visualize your content in multiple languages.
• Customize pricing based on room categories, seasonality, and special events.

ExpectMe is designed to be highly responsive across different devices and screen sizes, ensuring a smooth user experience on both desktop and mobile.

ExpectMe is founded by a dedicated team of hospitality professionals and technology experts. With its background in Operations, Front Office, and Revenue Management, they understand your challenges and opportunities.